A Contract Makes Your Business Better
There are two main reasons why people come to me for client service agreement. The first is because they have been burned by a bad experience with an unhappy client or a client who has trampled their boundaries. The other is business owners who are just starting up and who are highly risk averse. They […]
Continue readingWhy do you need Website Terms & Conditions?
Many people I speak to know that they need to have terms and conditions on their business website, but they don’t understand why. In this blog, I look at Website Terms and Conditions and explain what they are, why you need them, the important role they fill in your business, and why it is really […]
Continue readingCollaborate with Confidence
Connection and collaboration is a topic that I am passionate about. I love the synchronicity of bringing together different but complimentary skills, talents and ideas to create something greater than an individual could bring into being, working alone. The buzz of bouncing ideas of each other and having the opportunity to debrief with someone who […]
Continue readingSuit of Armour or Flying Naked?
Do you ever find yourself feeling unsafe in your business and wondering if you need a little more protection? Contracts are one of the best ways to manage expectations and set responsible boundaries for your business relationships, but how do you know when you need one, and if you do need one, how thorough and […]
Continue readingMaking your Membership Agreement the best it can be
You might think that the main job of your Membership or Mastermind terms and conditions is to protect your legal rights, but that would be missing out on a wonderful opportunity for connection. This document is the perfect place for you to set your intention for your community, prompt those who are not a good […]
Continue readingBe the boss of your business, instead of its slave, with strong healthy boundaries
Too often, we are own worst enemy when it comes to setting and abiding by our business boundaries. When we don’t consciously take the time to consider how we want our business – and our clients – to treat us, we end up allowing our sabotaging subconscious to make spur of the moment decisions based […]
Continue readingCan a client’s change of mind ruin your day?
When you are the face of a service-based business, it can be horrifying when a client cancels an upcoming appointment, wants to drop out of your ongoing program or worst of all, requests a refund. If it starts to happen regularly, you begin to question the sustainability of your business. In this blog I explore […]
Continue readingHow to get creative with a Contract that Cares
The basic definition of a contract is “a legally binding agreement between two parties.” (Lawyers say parties instead of people because one of the parties could be a company, or some other entity like a trust.) That sounds like it could be painful, but in this blog, we are going to look at how to […]
Continue readingDo you need a Client Service Contract?
You are an intelligent woman, building a business working from home. Your marketing is based on connection, you pursue collaborations rather than competing with others in your field and your relationship with your clients is based on trust and mutual respect. No wonder the concept of whipping out a legal document and asking your gorgeous […]
Continue readingProtection against unfair contracts
In November 2016, the Australian Consumer Law was modified to extend the protection offered to consumers against unfair contract terms to small businesses. This is important as previously, small businesses (including sole traders) had no protection against predatory behaviour when contracting with big corporations. This meant that, while you could seek relief against unfair and […]
Continue readingUnfair Contract Terms
One of the lesser known functions of Australian Consumer Law is the protection it provides against unfair contract terms for consumers. So, as you probably know if you are a regular reader of this blog, a contract is an agreement made between two or more parties that is intended to be legally enforceable. Previously, Australian Consumer […]
Continue readingIncomprehensible Contracts
I was reading this article from Lifehacker this morning. They carried out some experiments to understand how well consumers actually understood the smartphone contracts they had agreed to – and which I am sure many of us – if not all – have also agreed to. They found that everybody – including the consumers themselves – tended […]
Continue readingContracts between friends and family
Did you know that contracts made within a domestic relationship are presumed not to be enforceable? This makes a lot of sense. If you promise your son he can have the car to go out on Friday night if he takes out the garbage all week, and he fulfills his part of the bargain, but […]
Continue readingCollaborative Relationships
Have you ever thought about your collaboration from a legal perspective? When you are riding the wave of inspired connection, very few people stop to think about where their boundaries are in relation to this new relationship they are forming, to clarify what they expect to get out of it and what their obligations are […]
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