Each DIY Pack contains:

- A copy of the applicable Terms of Purchase. These are also linked near the BUY NOW button. Make sure you read them before purchasing.

- A comprehensive DIY Worksheet as a fillable PDF which you will use to prepare the information and policies you need.

- A Blank Draft document with instructions for using your Worksheet answers to create your own fully branded contract.

- A link to book your free Accountability Action Session so I can support you to get your DIY Pack done.

It would take far too much space to list individually what each contract covers. However, there are some common elements that I make sure are covered in every single DIY Pack. Whichever document you choose, you can be sure that your contract will cover:

• Your contact details and information that helps people feel safe and confident about working with you
• Your intention in offering the service, product or course and who it is most suitable for
• A really thorough disclaimer that sets the boundaries between where your responsibility ends and your clients' begins. The disclaimer also educates your clients about the limits of your offering and ensures they know that, while you take your duty of care seriously, they also have to take care for their own well-being, conduct their own research, make their own choices and consult appropriate professionals as necessary
• Intellectual property protection so you retain copyright over any material you share with your clients and can set boundaries around sharing it
• Your policy around the collection of confidential information from your clients
• Your payment terms, including how you like to be paid, the cost of your services, when payment is due, payment plans, currency and GST
• How you deliver your services and exactly what your clients can expect to receive from you in return for their payment (the deliverables)
• Your returns policy and Australian Consumer Guarantees, ensuring that you are complying with your Australian Consumer Law obligations, and 
• Your jurisdiction and dispute resolution procedures, generally making sure that you and your clients communicate effectively about a problem, and setting a procedure to follow, beginning with negotiation and mediation, so that everyone clearly understands that going to court is a last resort and that you are both agree to try, in good faith, to find a win/win solution. 

If you have any questions or would like me to show you through the DIY pack you are considering to make sure it meets your needs and is value for money, please book a free 30 minute consultation.

To be totally honest, I don't know. I don't know because I have not seen your final document, discussed your business with you or had any part in preparing the final document.

Having said that, I do know that your DIY Contract is going to provide you with more protection than a generic template that you found on the internet or borrowed from someone else, because:

1. You wrote it! It is specifically tailored to your unique business and you have put thought and care into every word of it.
2. You have read it! Many people who have generic template contracts - or even contracts prepared by a lawyer - don't even know what their contracts say.
3. You understand it! You know exactly what is in your contract and what every word in it means.
4. You have ownership of it! Because you prepared it and know it inside out, you are not going to be scared of tweaking it over time when you find things that aren't working for you or as your products or services change. We are entrepreneurs - our services grow and develop - we need contracts that grow and develop with us! I recommend revisiting your contract every 3 months to make sure it is still relevant and serving your needs. You will still have your Worksheet, so you can go back and remind yourself of what questions you answered to create your contract and answer them for your current situation.
5. Your clients will read and understand it! How important is that?!? Many people just shove their contracts in a filing cabinet and never refer to them again - unless there is a problem and a judge needs to make a ruling on what they say. I want your contract to be a living document, actively managing the expectations and setting the boundaries necessary for your business relationships to flourish.

I have put as much thought, skill and care into creating these DIY Packs as I can. I use them myself when drafting contracts for clients and for my own business. If you look at my own Website Terms and Conditions, Privacy Policy or the Terms of Purchase you will see how friendly and informative your contracts could be. If you are still unsure and want the maximum protection available to you, then it is incredibly simple to upgrade to a DIY+Review, Done For You or VIP service where you will become my legal client and I will advise and assist you accordingly.

Payment for the DIY Packs is required upfront. You are purchasing them as a product rather than a legal service. Please make sure that you read and understand the Terms of Purchase linked on every DIY Pack and don't hesitate to ask if you have any questions.

The DIY Packs have been prepared by analyzing a wide range of contracts and legal precedents, distilling out the most important content and reducing it to questions that you can answer in your own words. By completing the fillable PDF Worksheet, you answer all of the questions that a lawyer would generally ask you when taking instructions to prepare your contract for you.

You also receive a Blank Draft doc which guides you through setting up the document with your branding and entering the answers from your Worksheet. The aim is to end up with a beautifully crafted legal document written in the loving language that your clients expect and deserve from you. Because you have written it yourself, you have ownership over the process and are empowered to tweak your document as needed over time, so it stays a living document that you can adapt to meet the changing needs of your business.

The DIY Pack is NOT suitable for you if your business is complex or where there are high stakes involved. That means where people are trusting you with a lot of money or where your products or service pose a significant risk to their well being. It is also not suitable if you are not proficient at writing copy for your website. In those cases, you might consider one of my upgrade services so you can still have a contract that cares.

You start by purchasing the DIY Pack, filling in the Worksheet, and creating the first Draft of your document.

You then email your first draft to me at michelle@michellewhitehead.com.au, letting me know that you would like to upgrade your product purchase to a DIY + Review Service.

I polish your first draft until it shines, making sure that it legally covers the needs of your business and that it is clear, comprehensive and easy to understand. I send it back to you and we go back and forth making amendments until you are 100% happy with the final result.

Finally, I invoice you for the cost of the upgrade. All prices are set out clearly in the Terms of Purchase that you will find linked with every DIY Pack. Make sure you read and understand them before purchasing.

You start by purchasing the DIY Pack and filling in the Worksheet.

You then email your Worksheet to me at michelle@michellewhitehead.com.au, letting me know that you would like to upgrade your product purchase to a Done For You Service.

I create your first draft using the answers in your worksheet, drafting a document that meets the legal needs of your business and that it is clear, comprehensive and easy to understand. I send it back to you and we go back and forth making amendments until you are 100% happy with the final result.

Finally, I invoice you for the cost of the upgrade. All prices are set out clearly in the Terms of Purchase that you will find next to the BUY NOW button for each DIY Pack. Make sure you read and understand them before purchasing.

You start by purchasing the DIY Pack, skimming the Worksheet, making quick notes and collecting any information you need.

You then send me an email at michelle@michellewhitehead.com.au, letting me know that you would like to upgrade your product purchase to a VIP Service.

I email you a booking link to schedule a Zoom call at a mutually convenient time. 

We meet on Zoom and talk through all the Worksheet answers together in an interview style (rather than sentencing you to death by paperwork). The session is recorded, and I use the recording to draft your legal document for you (and since we have laughed our way through the interview, lavishing love on your business, the result will be the most high-vibing legal document you can imagine!)

When you are 100% satisfied with your final document, I invoice you for the cost of the upgrade. All prices are set out clearly in the Terms of Purchase that you will find linked with every DIY Pack. Make sure you read and understand them before purchasing.

It is important to me that you actually USE your DIY Pack.

Many people who purchase a DIY Pack experience subconscious resistance, procrastination or struggle to schedule time to complete their DIY Packs or Worksheets - much as they want to get them done. I know the DIY Packs can feel a little bit overwhelming, which is why I offer a free 1 hour Accountability Action Session with every DIY Pack purchase. There may be up to 3 other people who are also working on their DIY Packs on the call.

This call is an opportunity to ask me questions, pick my brain and get my support so you don’t get stuck wondering what you are supposed to write. Some people like to book their session at the start for co-working accountability to help them stop putting the project off and get writing. Others fill out as many questions in the Worksheet as they can, and then book a session so I can help fill in the blanks where they didn’t know what to write. Others power through the whole process and bring their first drafts to the session, so they can finalise any areas of concern or uncertainty.

Basically, I go around and around the circle answering questions – and if we run out of questions, I sit and read my book while you keep working on your document, so I am there to help if you need me.

Please note that during this session I do NOT review your draft – if you would like me to edit, proofread and sign off on your finished document, that is a separate legal service, the DIY+Review Upgrade.

The Accountability Action Session is NOT a legal service – I am providing generalised information without a full knowledge and understanding of your business. It is designed solely to support you doing the work yourself through the DIY process.

You will receive several reminders with your booking link (note this link is ONLY valid if you have purchased a DIY Pack. You may book one session for each DIY Pack you purchase (so for example, if you purchased a Website T&Cs DIY Pack and a Privacy Policy DIY Pack, you are entitled to book 2 sessions which you can use however and whenever you want.

Those who have taken advantage of this Accountability Action Session have found it very effective.

If you would like further 1:1 Accountability Action Sessions, you can purchase them HERE.

I want you to feel that you can use this session to support you with whatever you need, so you don't feel abandoned and alone with your DIY Pack.

I really do want you to get this done and be able to say "I love my legals!" Happy clients refer me to other clients - so I will do my best to make you happy 🙂

How long is a piece of string? The answer to this question will depend on which document you are creating, how well you know your business, and how much focused effort you put in. I have had clients who created their website legals in a weekend, and I have clients who I am still nagging to get started 18 months after their purchase.

Jump in, answer as many questions in the worksheet as you can, book your Accountability Action Session (I run them twice a week, every week, and if the times don't suit just email me), and then set some time aside to get your legals completed and off your list. If you need more accountability, join The Serenity Connective and get access to my co-working calendar!

Yes, I really, truly am a lawyer. I was admitted to the Supreme Court as a solicitor in NSW in 2010 and have practiced law continually ever since. Before that, I worked in a small law firm in a country town for 2 years gaining practical legal experience. I am a professional member of the NSW Law Society, and a qualified mediator. If you need me to wear a suit to our zoom conference, forget it - I much prefer us both to feel relaxed and comfortable. I try to be the living proof that lawyers don't have to be intimidating to get respect. 

I have first class Honours in English and in Law, and a Master of Laws with Honours. I have Grad Dips in Legal Practice and Family Dispute Resolution, and Certificates in Workplace Mediation, Trauma Informed Mediation and Mediating with Children.

I am qualified to help clients all over Australia and NZ. I don't represent people in court because, as a mediator, I believe in most cases there are less stressful, less expensive, better ways to resolve problems, particularly when it comes to small business disputes.  One of the very best ways to do this is to have a Contract that Cares, which does such a good job of managing your relationship in the present, setting expectations and clearing up misunderstandings before they happen that problems very rarely arise - and if they do, you have a built in mechanism for dealing with them in a way that is to your mutual benefit.

When I am not writing Contracts that Care (or supporting my clients while they write their own) I am processing trade mark applications, or editing and creating Masters level law courses as a Program Developer with the College of Law.

You can read more about my journey and my approach to the law on my About Page.

My branding not only reflects who I am and what makes me happy - it also ensures that the right clients know when they have found me, and the wrong clients (those who don't appreciate my approach) move right on by without wasting their time or mine. It is also a whole LOT more FUN! Life is too short to be boring and beige, don't you think?