Why do you need Website Terms & Conditions?
Many people I speak to know that they need to have terms and conditions on their business website, but they don’t understand why. In this blog, I look at Website Terms and Conditions and explain what they are, why you need them, the important role they fill in your business, and why it is really […]
Continue readingMaking your Membership Agreement the best it can be
You might think that the main job of your Membership or Mastermind terms and conditions is to protect your legal rights, but that would be missing out on a wonderful opportunity for connection. This document is the perfect place for you to set your intention for your community, prompt those who are not a good […]
Continue readingCan a client’s change of mind ruin your day?
When you are the face of a service-based business, it can be horrifying when a client cancels an upcoming appointment, wants to drop out of your ongoing program or worst of all, requests a refund. If it starts to happen regularly, you begin to question the sustainability of your business. In this blog I explore […]
Continue readingThe Problem with Promo Competitions
How often have you seen fellow entrepreneurs sweetening attendance at their webinar or enlisting your help to promote their course or membership with a promise to gift a free place or session to some lucky attendee? You may even have done it yourself. It is a great way to get people enthusiastic about your offering […]
Continue readingTruth in Advertising
Everyone knows that advertising involves hyperbole. When you are promoting your goods or services, you want to get people’s attention and persuade them (as quickly as possible) that what you are selling is exactly what they need. It is natural to focus on how amazing your thing is – to convince them that it is […]
Continue readingProtection against unfair contracts
In November 2016, the Australian Consumer Law was modified to extend the protection offered to consumers against unfair contract terms to small businesses. This is important as previously, small businesses (including sole traders) had no protection against predatory behaviour when contracting with big corporations. This meant that, while you could seek relief against unfair and […]
Continue readingUnfair Contract Terms
One of the lesser known functions of Australian Consumer Law is the protection it provides against unfair contract terms for consumers. So, as you probably know if you are a regular reader of this blog, a contract is an agreement made between two or more parties that is intended to be legally enforceable. Previously, Australian Consumer […]
Continue readingWho does Australian Consumer Law apply to?
Although it is a Commonwealth law, the Australian Consumer Law has been enacted into legislation by every Australian State and Territory. This means it applies to anyone carrying on business in any Australian State or Territory or in the Commonwealth – so it applies to Government departments too. It has a very broad reach, so […]
Continue readingReplace, Repair, Refund…
Today I would like to tell you about the automatic consumer guarantees that exist in Australian Consumer Law. Under the Australian Consumer Law it is not possible to display or state that you do not offer refunds under any circumstances. The automatic consumer guarantees state that consumers are entitled to a remedy if there is […]
Continue readingWhat is Australian Consumer Law?
Up until 2011, Australian Consumer Law consisted of a mishmash of over 20 different pieces of consumer protection legislation enacted by the various states and territories. This included the Commonwealth Trade Practices Act, and the Fair Trading Acts. There was little consistency and this caused problems for buyers and sellers who operated interstate. The relatively […]
Continue reading